Terms of service

§ 1 Basic Provisions 

1) The following terms and conditions apply to contracts concluded via https://www.heartessencesisters.com. Unless otherwise agreed, we object to any conditions used by you.

2) For the purposes of this regulation, a consumer is any natural person who concludes a legal transaction for private purposes. A businessperson is any natural or legal person who, when concluding a legal transaction, acts in the interest of their professional or commercial activities.

§ 2 Conclusion of the Contract

1) The subject of the contract is the sale of goods.

2) By displaying a product in our shop, we make a binding offer to our customers to conclude a sales contract.

3) All products intended for purchase are placed in the "shopping cart" by the customer. After entering personal and payment details, the customer has the opportunity to review all the entered information. By submitting the order by clicking on the designated button, the customer legally accepts the offer, thus concluding the sales contract. When choosing payment options via payment service providers such as PayPal or instant transfer, the customer is redirected from our online shop to the provider's website. After entering all necessary information, the customer is finally redirected back to our shop.

4) All information related to the conclusion of the contract is sent automatically by email. The customer must ensure that the email address they provide is accessible.

§ 3 Retention of Title and Right of Retention

1) The customer may only exercise a right of retention if it concerns claims from the same contractual relationship.

2) The goods remain the property of the shop owner until the purchase price has been paid in full.

§ 4 Liability Provisions

1) We are fully liable for damage to the body or health, as well as in cases of intent and gross negligence. Further, in cases of malicious concealment of a defect and in all other legally regulated cases. The liability for defects within the statutory warranty can be found in our customer information.

2) If essential contractual obligations are not met, the online shop's liability for slight negligence is limited to the foreseeable, typical contractual damage.

3) For breaches of insignificant duties arising from the contract, liability is excluded for minor breaches of duty.

4) There is no liability for the continuous availability of this website and the goods offered on it.

§ 5 Choice of Law

1) German law applies. The provisions of the UN Sales Law are expressly not applicable.

§ 6 Dispute Resolution

1) The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at http://ec.europa.eu/odr.

§ 7 Contract Language, Contract Text Storage

1) The contract language is German.

2) The complete contract text is not stored by us. Before submitting the order, customers can electronically secure it using the browser's print function.

§ 8 Prices and Payment Modalities Features of the Goods

1) The listed prices and shipping costs are gross prices.

2) Shipping costs are not included in the purchase price. They are explicitly marked or are separately indicated during the order process and must be borne by the customer unless free delivery is promised.

3) The available payment methods are listed on our website or in the respective item description, but at the latest in the final order process at the "checkout". Unless otherwise stated, the payment claims from the concluded contract are due immediately.

4) The essential features of the goods and/or service can be found in the item description and additional information on our website.

§ 9 Delivery Conditions

1) Delivery conditions, delivery time, and any existing delivery restrictions can be found under the appropriately labeled link in our online shop or in the respective item description.

2) For consumers, the risk of accidental loss or deterioration of the sold goods only passes to the customer upon delivery. This regulation applies regardless of whether the shipment is insured or uninsured.

§ 10 Statutory Warranty Rights

1) Statutory warranty rights are maintained.

2) Consumers are asked to check the goods for completeness, obvious defects, and transport damage upon delivery and to notify the shop operator as soon as possible. If the customer does not comply, this has no effect on their statutory warranty claims.